Check-In Instructions
EASY, CONTACT FREE CHECK-IN
For your convenience, all of our properties are equipped with keyless entry locks, so you will not need to pick up any keys from our office! Your check-in is digital via our Guest Portal. See the video below for more Arrival Tips. It's very important that all guests are familiar with our to access and navigate the Guest Portal is which is where all important information such as door codes, gate codes, wifi information is provided.
CHECK-IN TIME IS AT 5:00 PM
So that we can properly prepare the home for you, we ask that you do not attempt to enter the property or use any of the amenities until check-in time (5:00 pm). Other important arrival information can be found in our free mobile app which you should have already downloaded. We look forward to your stay!
CAR PASS PICK UP
If you are staying at Shorewood Villas, your passes will be left on the kitchen counter.
If you are staying in Palmetto Dunes Oceanfront Resort, you must pick up your car passes from the lockbox at our office (3 Burkes Beach Rd, Hilton Head SC 29228 - white lock box near front door) prior to entering the community. You will not be able to pass through the gate without a pass properly displayed on your dashboard. Passes must be paid for and ordered prior to your arrival date.
WATCH THE GUEST ARRIVAL EXPERIENCE VIDEO
YOUR GUIDE TO HILTON HEAD
