Vacation Homes of Hilton Head has served Hilton Head home owners with excellence since 2008. Our diligent effort to offer home owners what they need with a customized management plan has proven to provide maximum rental income year after year.
We understand the importance of managing both sides of the vacation rental industry, which are guest relations and property owner needs. Our property owners enjoy the ability to pick up and phone their dedicated owner liaison to get what they need done quickly, which is not common in a day and age where the phone call is becoming obsolete (but we text & email, also, if that is more your speed).
We understand that all homes and owners have different needs, so we work directly with our clients to provide a customized approach to property management and marketing. Some of our many services include, but are not limited to: property management, in-house management of cleaning services, maintenance, concierge services, real estate sales and consultation, interior design, and home staging.
How we create higher revenue for our owners:
- Yield Management Pricing allows us to adjust rates automatically according to changing market conditions to help maximize revenue and occupancy.
- Our Vacation Homes of Hilton Head Rental App improves the quality of guest’s vacation so they return to us year after year.
- Our website is mobile friendly for guest’s ease of use, increasing conversion rates by 37%.
- Partnership with HomeAway Software which receives 53 million travelers on their websites every month.
What sets us apart from our competitors?
- Low Commission Rates
- 100% Distribution of Our Listings on partner websites (HomeAway, VRBO, Tripadvisor & More)
- Happy guests that receive freebies (like 18-holes of golf daily), as well as, 24/7 assistance and an executive concierge team for their needs
- Dedicated owner liaison for you: one person who knows the ins and outs of your home & is able to answer all of your questions
- Preventative maintenance rather than “put out the fire” mentality including detailed inspection reporting and inventory sent directly to your email
- We maintain the highest employee per property ratio in the industry to drive the expectations for service
Why Vacation Homes of Hilton Head is the best choice to manage your investment property…
Our team is dedicated to providing your property with valuable exposure and an increased return on your investment. Through our customized property management plan we guarantee repeat guests and an increase on your bottom line.
- Competitive management fees (reduced rates for owner referred bookings)
- In-house management of cleaning services helps to maintain quality control and allows for a quick response time to guests needs
- No markup fees on our services, including FREE batteries, light bulbs, power-washing, annual reviews, shopping services…
- Top of the line trust-based accounting software to keep track of income and expenses
- 24/7 access to your owner login to view statements and block out time at your property for you and your guests
- 24/7 emergency on-call agents
- In-house property inspectors and maintenance staffed for each arrival and departure
- Monthly statements, booking notifications, online owner dashboard, and more…
Why vacationers love to stay with Vacation Homes of Hilton Head…
- Excellent customer service from our dedicated staff
- FREE golf, miniature golf, and dolphin cruises everyday of their stay with our Southern Hospitality Pass
- Concierge services such as personal chef, grocery delivery, bike rentals and more, all facilitated through our company to make their vacation planning as seamless as possible
- 24/7 online booking through our user friendly website
- Hassel free keyless check-in and check-out allows guests to begin their vacation right away
- Our mobile app available on iTunes App Store and Google Play store to access information about their rental home and the Hilton Head Island Area
- Free Wi-Fi at all of our properties, as well as linens, towels, and amenities to make them feel right at home
- Pet-friendly properties available
Lead Management Software
Our lead management software converts more leads into bookings with efficient lead collection and tracking tools. This system simplifies the guest inquiry process by managing leads from all sources in one place. The process is simple; a guest sends an inquiry, we immediately make them a contact in our system, then they receive a response email and a phone call, and then 24,48, & 72 hours later we follow up.
Lead Management System Benefits:
- Efficiently handle and prioritize inquiries from phone, web, and email
- Increase conversion rates
- Maintain a detailed history for each inquiry and for each guest
Lead Management System Features:
- Completely integrated with HomeAway property management software
- Track detailed information including lead sources, guest contact data, guest preferences, and communications
24/7 Online Booking for Owners and Guests
OwnerWeb enhances your experience by allowing you to view specific booking summary reports and lets you create reservations for your own properties. You have the ability to see your property’s availability schedule and your owner statements. OwnerWeb gives us the power to easily communicate general information with you through your Home tab.
Through our website or any of our partner sites guests can book online at any time. All pricing, promotions, and details are updated instantly so that, in essence, we are open 24/7 for the guest’s convenience.
Stay up to date on our progress with owner booking notifications. Every time we reserve your home you will receive an email with the guest’s name, number of guests, and the rental rate.
CSA Security Deposit Protection Plan
All guests who stay with our company are required to purchase a policy from CSA Travel Insurance. So for every guest that stays at your property you are covered up to $3000 in accidental damages that may incur during the stay. The claims process is simple…we identify the damage, take photos, purchase or repair, and send in the claim. You receive your refund within weeks!
This practice is contrary to most vacation rental companies on Hilton Head that that use a pooling of damage deposit money. In our experience, most other companies on the island collect a damage protection fee from guests and keep in in their own personal bank account. They then use the money if and only if an unhappy owner complains about a damage or repair. So where does the rest of that money go?
Southern Hospitality Pass
Our Southern Hospitality Pass is exclusive only to those who rent with Vacation Homes of Hilton Head. Along with our other great amenities, the Southern Hospitality Pass lets guests reserve tee times and play at four award-winning golf courses through the Heritage Collection, play miniature golf at Adventure Cove, take a dolphin and nature cruise- and available for use each day of the guest’s vacation. This feature also provides an edge over the competition and is just another reason to rent with us over the other vacation rental companies on Hilton Head.
Smart Home Integration
Let Vacation Homes of Hilton Head help integrate smart-home features in your property. From video surveillance to controlling temperature, opening and closing garage doors, securing the home by locking it or turning on the alarm with the push of a button. Vacation Homes of Hilton Head has the capability to help facilitate and maintain these cutting edge home features so you don’t have to worry about a thing! These features also make ease of access more simple while providing additional security for rental guests and homeowners alike. Not to mention saving money on your monthly utilities bill by using energy saving techniques when the home is vacant!
Kaba Keyless Entry System
Go keyless! All of our homes feature state-of-the-art security technology. KABA is the leading provider of innovative access solutions. All of our doors are electronically activated, and can only be used by guests who are staying in that home. Vacation Homes of Hilton Head generates different codes for every single reservation- making it impossible for unauthorized use. All of these codes can be tracked and users can be identified in situations where it may be needed. KABA is also known for their high-quality design and reputation for reliable and user-friendly products, which is why we use it over any other security service. Please contact us about pricing and installation.
Escapia Vacation Rental Software, a HomeAway Software Company
Escapia accounting is a trust accounting system designed and built specifically to serve vacation rental management companies. Integration with reservations and maintenance ensures proper billings and payments. This complete integration bypasses potential problems with trying to reconcile accounting data with 3rd party accounting software.
Escapia Accounting Software Benefits:
- Comprehensive owner statements and online owner access
- Safe and secure credit card payment integrations
Escapia has the Following Accounting Features:
- Monthly owner statements emailed on or before the 15th of the month
- Consolidated Owner Statements for owners of multiple properties
- 1099 production for owners and vendors
- Export detailed financial reports
- Security roles that restrict software access
Property Charges and Fees
Vacation Homes of Hilton Head provides our owners with steady cash flow year round. We have also helped our current owners cut costs in hard economic times, by providing them with services normally charged for with other companies, as well as, implementing discounted service contracts for cleaning, landscaping, pool service and maintenance.
- Our primary focus is to avoid nickel and diming our owners. Some of the things we offer at no additional cost include, but are not limited to, standard and flood light bulbs, batteries, arrival and departure inspections, gas grill cleaning, garage cleaning, trash room cleaning, and more.
- General maintenance is performed by the employees of Vacation Homes of Hilton Head as often as needed with charges only incurred on the owner’s behalf should something need to be purchased.
Property Management Fees
Our property management fees are calculated on base rental income rate depending on the gross annual income. Our income directly relates to your income, so that you know we are always working hard for you.
Our in-house management of cleaning services lets us maintain quality control and allows for a quick response to guests’ needs while being able to efficiently oversee every aspect of the process. Eco-friendly products and courteous and professional staff members are just a part of who we are as an all-inclusive property management company.
Cleaning rates vary by property and are based on number of bedrooms, bathrooms, and square footage. All turnover cleanings include linens, towels, bar soap, laundry detergent, dish soap, dish detergent, dish towels, paper towels, toilet paper, and more.
In our experience, our homeowner’s main concern when it comes to renting their home is the overall maintenance and general upkeep of their personal property. We understand this and in turn make this our priority. We strive to look after your home as if it was our own.
Marketing and Advertising
Custom Digital Rendering (Pre-construction)
Property management with Vacation Homes of Hilton Head includes a custom digital rendering and user friendly version of your floor plan for guests viewing. This is based on your engineered floor plans and elevations provided. This helps assist in marketing the home before and during construction to guests who are unfamiliar with the building process and how a house can really come to life after the framing process.
Interior Design, Home Staging, and Accessories
Our company can provide contacts that include interior design (from furniture packages, paint and lighting, appliances and granite) and home staging (from bedding to accessories).
Custom Virtual Tour and Go Pro Drone Video
Property management with Vacation Homes of Hilton Head includes professional photography and interior and exterior GoPro drone videos of your home. This is extremely important in marketing the property. Guests love to see the layout of the home and choose which family stays where. The professional photos and video tour help bring your property to life.
The HomeAway network receives visits from over 53 million travelers each month to our international network of sites. You will receive exposure on not only homeaway.com, but vrbo.com, vacationrentals.com and their 15 international sites in France, Brazil, Australia, Germany, UK, Canada, Mexico, Spain, Italy, Netherlands, Portugal, Denmark, Sweden, Finland and Norway.
Redawning.com was started by people who love to stay in vacation rentals for the extra space, full kitchens, and enormous selection, but consistently found the process to be frustrating and time consuming. They built RedAwning.com to bring the benefits of hotel-style reservations to the vacation rental industry.
Finest Luxury Properties is an internet based Luxury Advertising and Marketing firm specializing in the Luxury Travel Industry, headquartered in Fort Lauderdale, Florida. The company’s focus is to develop a prominent market position in the Luxury Travel Sector offering a variety of prestigious luxury travel options for travel companies who wish to advance their advertising and marketing through interactive media and designated online display advertising.
Maintaining an effective line of communication with customers is an important component of having great customer relationships and a successful business. Businesses that offer the best customer service are the ones that do a great job communicating with their customers. A great business will use the best available tools and technology to develop and nurture a good relationship with their customers. These tools include social networking sites such as Facebook, Instagram, Pinterest, YouTube, and LinkedIn. This helps us keep in contact with our guests before their stay by posting interesting things about the island for their upcoming vacation. It helps engage them during their stay by encouraging them to post pictures of the stay at our properties for future guests to enjoy. Lastly, it helps bring them back by posting new features about our company, specials, and new things going on in the area.
Vacation Homes of Hilton Head: “The Magazine”
We started this publication with the curious vacationer in mind. To our surprise, a large percent of the population does not know about the ability to stay in vacation rental homes and/or has never stayed in one. This publication is a tremendous resource to capture vacationers who are on Hilton Head Island and want to book their next vacation even before they leave the island. With this publication we hope to spread the word about our beautiful vacation homes. Vacation Homes of Hilton Head Magazine is all about beautiful properties, gorgeous photography, and local insights about life on Hilton Head. All of our vacation rental homes and villas are featured in the magazine which circulates 10,000 copies annually and growing…
With our email marketing software we design professional-looking emails to send to our constantly growing database of over 40,000 contacts that we have acquired from direct inquiries to our website, our partner sites, and signing up for our email database directly. Our focus with email marketing is to educate the guests on the areas we specialize in generating the most attention to your property and its specific community.
Studies show that consumers trust online reviews almost, as much as, personal recommendations. While reading about someone else’s experience the consumer feels comfortable with their decision to either choose your home or not, based on the review. Many see online reviews as opportunities to educate themselves before making an important decision; we trust others’ opinions when we are indecisive. All of this shared information also appears to have a positive effect on search engine rankings. We offer all of our guests a free gift when posting a review on our mobile app to encourage posting and increase the number of reviews for your home.
Local and Regional Publications
Our company has been featured in HHH Airport, CH2 Magazine, Hilton Head Island Monthly, US Airways Magazine, Hilton Head Island Chamber of Commerce Accommodations Guide, South Carolina Low Country Guidebook and many more.
Vacation Homes of Hilton Head Mobile App
Guests of Vacation Homes of Hilton Head will receive an invitation to download the app before their arrival. This app contains all the information each guest needs to know before, during, and after their stay. From arrival tips, directions to the property, property tips, and area information, to restaurant, event, and activity recommendations – this app has everything they need to spend more of their vacation having fun! The app also allows them to locate the rental property using the phone’s GPS. Likewise, all of the restaurant, event, and activity recommendations may be viewed on a map to locate the closest to them at any time. Vacation Homes of Hilton Head has combed through all of the area restaurants, events, and activities, and hand selected only the best to recommend.
You don’t have to be a guest of Vacation Homes of Hilton Head to get this customized experience. Simply download the app and use it as a visitor. You still have access to all the area restaurant, event, and activity recommendations. You can check out all of the great rental properties Vacation Homes of Hilton Head has to offer. This app contains all the property information you need to book your next vacation in paradise. Each property listing contains detailed information and photos. In case you want to check out the properties before booking, the app allows you to view the properties in a map view – so you can drive or walk by.
We have implemented the below community outreach programs that involve our staff, our homeowners, and our vacation rental properties.
The Sonder Project has quickly become the largest nonprofit in the vacation rental space. How does it work? The program is simple. We supply a signature “Sonder Project” bag for each home. Guests are invited to leave any unopened, nonperishable food items that they may have remaining at the end of their stay in the provided bag. Upon guests’ departure, the bags are picked up and taken to a designated area. From there, donations can be easily gathered by volunteers for distribution to local food pantries.
Operation R&R is a National, nonprofit organization dedicated to helping military families of service men and women and "Families of the Fallen" Gold Star spouses and parents to reconnect, reintegrate, deal with the problems of reintegration, as well as, easing post-deployment stress. This is accomplished by providing a complimentary weeks’ vacation in donated rental properties at various "affiliate" locations, to provide these deserving military families the opportunity to "reconnect" with their loved ones at little or no cost. (Per owner participation, of course)
Island Recreation Center
Vacation Homes of Hilton Head is proud to be the 2015-2016 Winter Sports Title Sponsor for our local Island Recreation Center. There are approximately 35 teams participating in the winter basketball league with over 315 local families participating in this program. Our logo is displayed on the player’s jerseys and worn during all of the games and often can be seen around town, at the beach, and all over the island. We also are present for all Island Recreation Center festivals (approximately 15 per year) for an increase in our brand recognition and community participation. This sponsorship is beneficial in helping to keep the cost of participating in these sports reasonable for all children. The Island Recreation Association’s philosophy is to never deny a child the opportunity to participate due to lack of finances.
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