Hilton Head Arrival Information

Download our guest app, Happy Stays!

All pertinent details regarding your rental property will be available exclusively on our guest app, Happy Stays. It is imperative that guests utilize this app to access essential information such as keyless entry door codes, WiFi codes, gate codes, and more.

Happy Stays guest app requires an access code which has been emailed to the reservation holder's email address. You are able to add guests to your reservation within the app. 

Arrival Information

All of our properties are equipped with keyless entry locks, so you will not need to pick up any keys from our office unless otherwise specified. Standard check-in is at 5pm and standard check-out is at 10am.

Early arrival and late departure can be purchased in advance for an additional fee and are subject to availability and seasonality. 

Parking Information

All vehicles shall be parked in corresponding garages/driveways/designated parking with garage doors (if applicable) remaining closed when not in use. 

Remember to keep your car locked and remove all valuables from your vehicle. Parking is not permitted in the street and violators will be towed.

So that we can properly prepare the home for you, we ask that you do not attempt to enter the property or use any of the amenities until after check-in time. Unauthorized early arrival to a property may result in towing and/or fines charged to the card on file. 

Need something to do while you wait? Check out our Hilton Head Vacation Guide!

What is included?

  • Linens, bedding and bath towels 
  • Starter amenities (1-3 days worth) including: bar soap, shampoo, conditioner, lotion, dish detergent, dish soap, kitchen trash bags, laundry detergent, one roll of paper towels, toilet paper, 2 rolls per bathroom.
  • Free Activities: Golf, Mini Golf, Bicycle Rental (1 round of golf per day, 1 round of mini golf per day, 1 bicycle per reservation)

What's NOT Included

  • Beach Towels Beach Chairs, Pool Toys, Beach Wagons 
  • Children’s Items (Cribs, Highchairs, etc.)

*Beach towels, beach chairs, pool toys, cribs, high chairs and bicycles are NOT provided, but can be rented. Please see our preferred partners below for more information.*

Recommended Items

  • Kitchen sponges 
  • Trash bags 
  • Cooking spices & oils 
  •  Ziplock bags/tin foil/plastic wrap 
  • Coffee/ K-Cup Pods (Both types of machines available) 
  • Hair dryer 
  • Laundry & dish detergent 
  • Bags of ice


Trash pick-up is included in your reservation. Trash needs to be placed in the trash bins Tuesday & Friday nights, for early Wednesday & Saturday morning pickups. Please place trash in the designated "trash room" marked by the TRASH ONLY sign. All trash must be bagged and placed in the respective bins. Guest may be charged per offense should any of these policies be violated.

Elevator Information

Important: If your property is equipped with an elevator, please read the provided instructions carefully. Children under the age of 18 are not allowed to use the elevator without adult supervision. We strongly encourage you to not use the elevator unless it is absolutely necessary. These elevators are installed to make it possible for people with medical conditions to be able to stay in and enjoy our properties.

After-Hours Contact/ Maintenance Information

We strive to make sure that all properties are maintained to the highest standards possible with multi-point inspections and preventative maintenance programs. In the event something is wrong or not functioning during your stay we will make our best efforts to resolve the issue in a timely manner. To make a service call at your property, please text us at (843) 868-5515 or call us during normal business hours at (843) 715-2208. If your issue is a true emergency and after-hours, please text (843) 868-5515. If your issue is not an emergency, we will return your call the next business day.

Town of Hilton Head Short Term Rental Ordinance

Town of Hilton Head Island short-term rentals are required to follow specific ordinances. This includes regulations on noise (quiet hours 10pm-7am), garbage, and parking. Failure to comply might result in receiving a citation and related fines. In addition, oceanfront and ocean adjacent properties will need to comply with lights out requirements seasonally. Please click this link to read more information and find out about the endangered sea turtles that nest every year on Hilton Head Island.

Book Your Free Activities

As an Xplorie participating property, Vacation Homes of Hilton Head offers FREE ACTIVITIES, every day of your stay, with our Southern Hospitality Pass! As a guest of Vacation Homes of Hilton Head, you'll get access to some of Hilton Head Island's best activities and attractions free of charge! Click here to book as soon as 48 hours after reservation was made.