Hilton Head Arrival Information

Happy Stays Guest App for Vacation Homes of Hilton Head
All pertinent details regarding your rental property, including pool service schedules, garbage collection days, and any specific instructions, will be available exclusively on our guest app, Happy Stays. It is imperative that guests utilize this app to access essential information such as keyless entry door codes, gate codes, and more. For additional guidance, please refer to our Guest Arrival video provided below.
Happy Stays Guest App
Check-in time is at 5:00pm. Check-out time is a 10:00am.

For your convenience, your check-in to the property is digital and all your arrival information will be emailed to you after your final payment is made & the reservation contract has been signed. All of our properties are equipped with keyless entry locks, so you will not need to pick up any keys from our office. So that we can properly prepare the home for you, we ask that you do not attempt to enter the property or use any of the amenities until after check-in time. Need something to do before check-in? Visit our Things to Do page!

What's included: 

  • Linens, bedding and bath towels

  • Starter amenities (1-3 day’s worth) including: bar soap, shampoo, conditioner, lotion, dish detergent, dish soap, kitchen trash bags, laundry detergent, one roll of paper towels, toilet paper, 2 rolls per bathroom.

  • Free Activities: Golf, Mini Golf, Bicycle Rental (1 round of golf per day, 1 round of mini golf per day, 1 bicycle per reservation)

What's NOT included:

  • Beach Towels

  • Beach Chairs, Pool Toys, Beach Wagons

  • Children’s Items (Cribs, Highchairs, etc.)

*Beach towels, beach chairs, pool toys, cribs, high chairs and bicycles are NOT provided, but can be rented. Please see Beach Gear Rentals  for more information.*

We strive to make sure that all properties are maintained to the highest standards possible with multi-point inspections and preventative maintenance programs. In the event something is wrong or not functioning during your stay we will make our best efforts to resolve the issue in a timely manner. To make a service call at your property, please text us at (843) 868-5515 or call us during normal business hours at (843) 715-2208. If your issue is a true emergency and after-hours, please text (843) 868-5515. If your issue is not an emergency, we will return your call the next business day.

Contact Information

Local: (843) 715-2208

Text Messaging: (843) 868-5515

Damage Protection

Included in your reservation cost is protection for accidental damage that may occur during your stay. Please be sure to let us know if you have any notable damages to report beyond regular wear and tear.

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