Hilton Head Arrival Information
Property Specific Information via the Guest Portal
All information will be posted in your customized Guest Portal for the specific property you rented. This information is important and includes; pool service days, garbage pickup, and other special instructions. Guests must access this portal to obtain keyless entry door code, gate codes, etc! Watch our Guest Arrival video below for more tips.
Check-in time is at 5:00pm. Check-out time is a 10:00am.
For your convenience, your check-in to the property is digital and all your arrival information will be emailed to you after your final payment is made & the reservation contract has been signed. All of our properties are equipped with keyless entry locks, so you will not need to pick up any keys from our office. So that we can properly prepare the home for you, we ask that you do not attempt to enter the property or use any of the amenities until after check-in time. Need something to do before check-in? Visit our Things to Do page!
For your added comfort, Vacation Homes of Hilton Head provides starter amenities in the home. Below is a list to help you plan:
Each bathroom receives one bar of soap per sink and two rolls of toilet paper.
Bath linens per person includes two bath towels, one hand towel, and one wash cloth.
Kitchen amenities include dishwashing soap and detergent, one roll of paper towels, laundry detergent, dish towels, and trash bags.
Bed and sofabed linens include a fitted sheet, a flat sheet, and pillow with pillowcases. A decorative blanket will be on the bed, in addition to another blanket available for your use.
*Beach towels, beach chairs, pool toys, cribs, high chairs and bicycles are NOT provided, but can be rented. Please see Beach Gear Rentals for more information.*
We strive to make sure that all properties are maintained to the highest standards possible with multi-point inspections and preventative maintenance programs. In the event something is wrong or not functioning during your stay we will make our best efforts to resolve the issue in a timely manner. To make a service call at your property, please text us at (843) 868-5515 or call us during normal business hours at (843) 715-2208. If your issue is a true emergency and after-hours, please text (843) 868-5515. If your issue is not an emergency, we will return your call the next business day.
Contact Information
Local: (843) 715-2208
Text Messaging: (843) 868-5515
Damage Protection
Included in your reservation cost is protection for accidental damage that may occur during your stay. Please be sure to let us know if you have any notable damages to report beyond regular wear and tear.
