How do I get access to my rental property?

You will receive an email to download our guest app, Happy Stays. That email will contain an access code. Our app provides all pertinent details regarding your rental property. It is imperative that guests utilize this app to access essential information such as keyless entry door codes, WiFi codes, gate codes, and more. 

Do we need to pick up keys or car passes from your office?

All of our properties are equipped with keyless entry locks, so you will not need to pick up any keys from our office unless otherwise specified. Parking passes are required for some of our homes and you will be notified how/when to pick those up in Happy Stays.  

What time is check-in/check-out and can I get in early/depart later?

Standard check-in is at 5pm and standard check-out is at 10am. We ask that you do not attempt to enter the property or use any of the amenities until after check-in time. Unauthorized early arrival to a property may result in towing and/or fines charged to the card on file. 

*Early arrival and late departure can be purchased in advance for an additional fee and are subject to availability and seasonality.

What do I do if I have a maintenance issue or after-hours emergency?

We strive to make sure that all properties are maintained to the highest standards possible with multi-point inspections and preventative maintenance programs. In the event something is wrong or not functioning during your stay we will make our best efforts to resolve the issue in a timely manner. To make a service call at your property 24/7, please text us at (843) 868-5515. We do require you text all maintenance requests to ensure you receive the best customer service and a thorough reply.

What are the parking requirements?

All vehicles shall be parked in corresponding garages/driveways/designated parking with garage doors (if applicable) remaining closed when not in use. Remember to keep your car locked and remove all valuables from your vehicle. Parking is not permitted in the street and violators will be towed.

Are there any free activities or beach gear included with our stay?

As an Xplorie participating property, Vacation Homes of Hilton Head offers FREE ACTIVITIES, every day of your stay, with our Southern Hospitality Pass! As a guest of Vacation Homes of Hilton Head, you'll get access to some of Hilton Head Island's best activities and attractions free of charge! Click here to book as soon as 48 hours after reservation was made. 

For beach gear rentals & baby equipment, we have several local partners we recommend linked here. 

What are guests required to do with trash/recycling?

Trash pick-up is included in your reservation. Trash needs to be placed in the trash bins Tuesday & Friday nights, for early Wednesday & Saturday morning pickups. Please place trash in the designated "trash room" marked by the TRASH ONLY sign. All trash must be bagged and placed in the respective bins. Guest may be charged per offense should any of these policies be violated.

If my property has a private elevator, how do I operate it?

Each property elevator is a little bit different, so please read the instructions provided in our guest app carefully. Children under the age of 18 are not allowed to use the elevator without adult supervision. We strongly encourage you to not use the elevator unless it is absolutely necessary. These elevators are installed to make it possible for people with medical conditions to be able to stay in and enjoy our properties.

Are there any specific rules & regulations on Hilton Head we should be aware of?

Town of Hilton Head Island short-term rentals are required to follow specific ordinances. As a guest, this requires you to abide by rules including regulations on noise (quiet hours 10pm-7am), garbage, and parking. Failure to comply might result in receiving a citation and related fines. In addition, oceanfront and ocean adjacent properties will need to comply with lights out requirements seasonally. 

What should I do if I have a maintenance issue during my stay?

If you encounter any maintenance issues during your stay, we're here to help 24/7. For prompt assistance, please text our dedicated maintenance team at 843-868-5515. Whether it's a minor issue or something that requires immediate attention, we'll ensure it's resolved as quickly as possible so you can continue to enjoy your stay.

Who do I contact for reservations, general questions, or pre-arrival information?

For any inquiries related to reservations, general questions about your stay, or if you need pre-arrival information, please reach out to our guest services team at 843-715-2208. We're available to assist you with any details you need to make your stay comfortable and stress-free.