Check-in time is at 4:00pm. Check-out time is a 10:00am.
For your convenience, your check-in to the property is digital and all your arrival information will be emailed to you after your final payment is made. All of our properties are equipped with keyless entry locks, so you will not need to pick up any keys from our office. So that we can properly prepare the home for you, we ask that you do not attempt to enter the property or use any of the amenities until after check-in time. Need something to do before check-in? Visit our Things to Do page!
For your added comfort, Vacation Homes of Hilton Head provides starter amenities in the home. Below is a list to help you plan:
Each bathroom receives one bar of soap per sink and two rolls of toilet paper.
Bath linens per person includes two bath towels, one hand towel and one wash cloth.
Kitchen amenities include dishwashing soap and detergent, one roll of paper towels, laundry detergent, dish towels, and trash bags.
Bed and sofabed linens include a fitted sheet, a flat sheet, and pillow with pillowcases. A decorative blanket will be on the bed, in addition to another blanket available for your use.
*Beach towels, beach chairs, pool toys, cribs, high chairs and bicycles are NOT provided, but can be rented. Please see Beach Gear Rentals for more information.*
We strive to make sure that all properties are maintained to the highest standards possible with multi-point inspections and preventative maintenance programs. In the event, something is wrong or not functioning during your stay we will make our best efforts to resolve the issue in a timely manner. To make a service call at your property, please call our office during normal business hours. If it is after hours and an emergency, please call (800) 374-6236. If your issue is not an emergency, we will return your call the following business day.
Local: (855) 998-9337
Emergency After Hours: (800) 374-6236
Included in your reservation cost is protection for accidental damage that may occur during your stay. Please be sure to fill out the damage survey sent to you via email if you have any notable damages to report beyond regular wear and tear. You do not need to call us to report the damage, unless you want the issue fixed during your stay.
Property Specific Information
Information will be posted in your mobile app, as well as, the house book for the specific property you rented. This information is important and includes: pool service days, garbage pickup, and other special instructions.