Often prospective guests ask pertinent questions about vacationing on Hilton Head such as the reservation process, policies and what they should bring. We have collected these questions and created this list for your review in the hopes that we may answer some of the questions that you might have.
What is the cancellation policy?
No cancellations will be accepted including weather related issues unless CSA Vacation Rental Insurance was purchased. Cancellation 90 days or more prior to arrival without travel insurance will be allowed and a full refund of payments made less the reservation fee will be issued. Cancellations made 31-89 days prior to arrival will result in a forfeiture of the deposit payment made. Cancellations 30 days prior to arrival will result in a full forfeiture of payment made. Cancellations can be made up until 6pm the day prior to the balance due date of the reservation, but no later as your balance payment posts at midnight on the due date. Cancellations or changes that result in a shortened stay forfeit the full payment credit and the right to reschedule. Cancellation by early departure does not warrant any credit of rent. If you accepted vacation rental insurance, the premium for CSA Vacation Rental Insurance has been included in the cost of your initial deposit. Vacation Rental Insurance reimburses for pre-paid non-refundable expenses due to certain unforeseeable circumstances that may cause you to cancel, interrupt or delay your trip.
What is due at the time of reservation?
Once your reservation has been made, a rental agreement will be e-mailed to you. A deposit of 50% of the total cost is required and will be charged to the credit card on file for the reservation. Your balance is due 30 days prior to arrival and will be automatically charged to the card on file, unless the guest notifies us otherwise. When making a reservation less than 30 days prior to arrival, the full amount will be charged to the credit card on file for the reservation.
Is the accidental damage plan optional?
The accidental damage plan is optional. But if you chose to forgo this $75 protection plan, you will be charged a $10,000 security deposit that will be held until after departure.
Is the accidental damage plan refundable?
The accidental damage plan is not refundable.
What credit cards do we accept?
We accept Visa, MasterCard, Discover, and American Express.
How do I pick up my keys when the office is closed?
For your convenience, all of our check-ins are at the property you have rented. Arrival information will be emailed to you 30-day prior to arrival. Click here to view your arrival information.
Are linens and beach chairs provided with every rental?
Every rental has all linens included, with exceptions of linens for rollways and beach towels. Beach chairs are not provided, but they can be rented in additional to other items you may need during your stay. Click here to view all available rental options.
Where can I pick up information about Activities, Dining and Shopping?
The Hilton Head Island Welcome Center is located at 100 William Hilton Parkway, on the right side of US Hwy. 278, about one mile from the foot of the bridge as you come onto the Island. The Welcome Center is Open 7 days a week, 9:00AM-5:30PM (Closed Thanksgiving, Christmas, and New Year's Day). For additional information spend some time looking through our website. We provide everything possible!
Where can I go to the beach?
All of the beach is public, from the ocean to the high water mark. Access to the beach, however, is often private, but all of our homes & villas have beach access.
If you’re staying at Crabline Court, Henry Lane or Corrine Lane, then you can access the beach just down Singleton Beach Road, less than ¼ mile. Otherwise, feel free to pass through Chaplin Park and use the public beach access at the end of Burkes Beach Road. All other properties are located in line with beach access.
The Town of Hilton Head Island provides beach accesses at the following locations: Alder Lane Beach Access, off South Forest Beach Drive; Coligny Beach Park, off Coligny Circle; Fish Haul Park, at the end of Beach City Road; Driessen Beach Park, at the end of Bradley Beach Road; Burkes Beach Access, at the end of Burkes Beach Road; Folly Field Beach Park, off Folly Field Road; and Islanders Beach Park, off Folly Field Road. Restrooms, changing areas, sand showers and vending are available at the beach parks.
Are there parks on the Island?
The Town of Hilton Head Island has twelve parks. Click here for a map of park locations.
Vacation Homes of Hilton Head strives to provide our customers with the best vacation rental experience possible. Please contact one of our "Hilton Head Experts" for any additional questions you might have regarding your stay or things to do during your stay.